Shipping policy

 

Shipping Policy

Thank you for shopping with Oak & Ivory Photo Co. We create and ship custom photo magnets with care and attention to detail. Please review our shipping policy below for information on production times, delivery, and more.

Processing Time

All of our photo magnets are made to order. Please allow 3–5 business days for processing before your order ships. During peak seasons or sales events, processing times may be slightly longer, but we will keep you updated by email.

Shipping Rates & Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method. We offer the following shipping options:

  • Standard Shipping (U.S.): 3–7 business days

  • Expedited Shipping (U.S.): 2–4 business days

  • International Shipping: Delivery times vary by destination (typically 7–21 business days)

You will receive a confirmation email with tracking information once your order ships.

Free Shipping

We offer free U.S. standard shipping on orders over $50.

Shipping Locations

We currently ship to:

  • All 50 U.S. states

  • U.S. territories and APO/FPO addresses

  • Select international countries (subject to availability)

If your country is not listed at checkout, please contact us to inquire about shipping options.

Customs & Duties (International Orders)

International customers are responsible for any customs fees, duties, or taxes imposed by their country’s customs regulations. Oak & Ivory Photo Co. is not responsible for delays due to customs clearance.

Order Tracking

You will receive an email with tracking information once your order has been shipped. Please allow 24–48 hours for tracking details to update.

Shipping Delays

We do our best to meet estimated delivery times, but delays can happen due to weather, postal service disruptions, or high order volume. We appreciate your patience and are happy to assist with tracking or delivery issues.

Lost or Damaged Packages

If your order arrives damaged or does not arrive at all, please contact us at contact@oakandivoryphotoco.com within 7 days of the expected delivery date. We’ll work with you to resolve the issue and ensure you’re happy with your purchase.